Coordinating Committee
Álvaro Rocha, IEEE SMC & ISEG, University of Lisbon, PT (General Chair)
Francisco Peñalvo, IEEE & University of Salamanca, ES (Doctoral Symposium)
Ramiro Gonçalves, University of Trás-os-Montes and Alto Douro, PT (Workshops)
Carlos Ferrás Sexto, University of Santiago de Compostela, ES
Adolfo Lozano Tello, University of Extremadura, ES
Miguel de Castro Neto, NOVA Information Management School (NOVA IMS), Nova University of Lisbon, PT
Gonçalo Paiva Dias, University of Aveiro, PT
David Fonseca, La Salle, Ramon Llull University, ES
Mário Piattini, IEEE & University of Castilla-La Mancha, ES
Isabel Pedrosa, Coimbra Business School | ISCAC, Polytechnic Institute of Coimbra, PT
Borja Bordel, IEEE & Universidad Politécnica de Madrid, ES
Local Organizing Committee
Carlos J. Costa, IEEE & ISEG, University of Lisbon, PT (Chair)
Flávio Romão, ISEG, University of Lisbon, PT
Jesualdo Fernandes, ISEG, University of Lisbon, PT
João Estevão, ISEG, University of Lisbon, PT
Mário Romão, ISEG, University of Lisbon, PT
Rui Guedes, ISEG, University of Lisbon, PT
Scientific Committee
António Palma dos Reis, ISEG, University of Lisbon, PT (Chair)
A. Augusto Sousa, FEUP/INESCTEC, Portugal
Abel Suing, Universidad Técnica Particular de Loja, Ecuador
Adérito Fernandes-Marcos, University of Saint Joseph in Macau, Macao
Adriana Silva, Polytechnic of Coimbra, Coimbra Business School, Portugal
Agostinho Sousa Pinto, CEOS.PP/ISCAP/IPP, Portugal
Alcides Alvear, Universidad Ana G. Méndez, Puerto Rico
Aleardo Manacero, São Paulo State University - UNESP, Brazil
Alexandre Silva, Coimbra Business School | ISCAC, Portugal
Alexandre Valle de Carvalho, Faculdade de Engenharia da Universidade do Porto, Portugal
Alexandrino Gonçalves, CIIC-ESTG-Polytechnic University of Leiria, Portugal
Alicia García-Holgado, Universidad de Salamanca, Spain
Alma Gómez-Rodríguez, Universidade de Vigo, Spain
Altino J Mentzingen Moraes, Brazilian Ministry of Management and Public Services Innovation, Brazil
Ana Amaro, CBS-ISCAC/ IPC, Portugal
Ana Balula, University of Aveiro, Portugal
Ana Bastos, Universidade de Trás-os-Montes e Alto Douro, Portugal
Ana Carla Amaro, Universidade de Aveiro, Portugal
Ana Dinis, Research Centre on Accounting and Taxation (CICF), IPCA, Portugal
Ana Grasielle Dionisio Corrêa, Universidade Presbiteriana Mackenzie, Brazil
Ana Isabel Martins, University of Aveiro, Portugal
Ana Paula Silva, Instituto Politécnico de Castelo Branco, Portugal
Ana Velhinho, DigiMedia - University of Aveiro, Portugal
Anabela Mesquita, Polytechnic of Porto, Portugal
Anabela Moreira Bernardino, Polytechnic University of Leiria, Portugal
Andrea Vázquez-Ingelmo, University of Salamanca, Spain
Ângela Oliveira, Politecnico de Castelo Branco, Portugal
Ania Cravero, Universidad de La Frontera, Chile
Antoni-Lluís Mesquida Calafat, Universitat de les Illes Balears, Spain
António Andrade, Universidade Católica Portuguesa, Portugal
António Godinho, Instituto Politécnico De Santarém, Portugal
Antonio Jiménez-Martín, Universidad Politécnica de Madrid, Spain
António Jorge Gouveia, Universidade de Trás-os-Montes e alto Douro, Portugal
António José Gonçalves Fernandes, Instituto Politécnico de Bragança, Portugal
Aracelly Núñez-Naranjo, Universidad Indoamérica, Ecuador
Arlindo Silva, Instituto Politécnico de Castelo Branco, Portugal
Arnulfo Alanis, Tecnológico Nacional de México, Mexico
Arsénio Reis, Universidade de Trás-os-Montes e Alto Douro, Portugal
Arturo J. Méndez, Universidade de Vigo, Spain
Baltasar García Perez-Schofield, University of Vigo, Spain
Beatriz Sainz de Abajo, Universidad de Valladolid, Spain
Benedita Malheiro, Instituto Superior de Engenharia do Porto, Portugal
Brenda L. Flores-Rios, Universidad Autónoma de Baja California, Mexico
Bruno F Gonçalves, Instituto Politécnico de Bragança, Portugal
Bruno Galasso, Universidade Federal de São Paulo, Brazil
Carla Leite, University of Aveiro, Portugal
Carlos Afonso, UAlg - Universidade do Algarve, Portugal
Carlos Alexandre Silva, IFMG - Sabará, Brazil
Carlos Balsa, Instituto Politécnico de Bragança, Portugal
Carlos Carreto, Polytechnic Institute of Guarda, Portugal
Carlos J. Costa, ISEG, Universidade de Lisboa, Portugal
Carlos Rompante Cunha, Bragança Polytechnic University, Portugal
Carlos Serrao, ISCTE - Instituto Universitário de Lisboa, Portugal
Cecília Carmo, niversidade de Aveiro (ISCA-UA), Portugal
Célio Gonçalo Marques, Polytechnic University of Tomar, Portugal
Cesar Collazos, Universidad del Cauca, Colombia
Ciro Martins, Universidade de Aveiro, Portugal
Clara Silveira, Instituto Politécnico da Guarda, Portugal
Claudia Berra Barona, Universidad Autónoma de Baja California, Mexico
Cristina Caridade, ISEC, Polytechnic of Coimbra, Portugal
Daniel Polónia, Universidade de Aveiro, Portugal
Diana Lancheros-Cuesta Universidad de La Salle Colombia
Dora Simões, University of Aveiro, Portugal
Eduardo Marques, Universidade da Madeira, Portugal
Edwin Juvenal Cedeño Herrera, Universidad de Panamá, Panama
Elisabete Paulo Morais, Instituto Politécnico de Bragança, Portugal
Elisabete Vieira, University of Aveiro, Portugal
Elsa Cardoso, ISCTE - Instituto Universitário de Lisboa, Portugal
Erika Upegui Cardona, Universidad Distrital Francisco José de Caldas, Colombia
Eugénia Bernardino, Polytechnic of Leiria, Portugal
Evelio Gonzalez, Universidad deLa Laguna, Spain
Fábio Marques, Universidade de Aveiro, Portugal
Fernando Batista, ISCTE / INESC-ID, Portugal
Fernando Bobillo, University of Zaragoza, Spain
Fernando Buarque, University of Pernambuco, Brazil
Fernando Cruz Bandeira, University Fernando Pessoa, Portugal
Fernando De la Prieta, University of Salamanca, Spain
Fernando Moreira, Universidade Portucalense, Portugal
Fernando Paulo Belfo, ISCAC, Polytechnic Institute of Coimbra, Portugal
Fernando Ribeiro, Polytechnic Institute of Castelo Branco, Portugal
Fernando Silva, Polytechnic Institute of Leiria, Portugal
Filipe Caetano, Instituto Politécnico da Guarda, Portugal
Filipe Caldeira, Instituto Politécnico de Viseu, Portugal
Filipe Cardoso, Instituto Politécnico de Santarém, Portugal
Filipe Fidalgo, Instituto Politécnico de Castelo Branco, Portugal
Filipe Montargil, ESCS - Esc Sup. de Com. Social, Portugal
Francisco Antunes, University of Beira Interior and INESC Coimbra, Portugal
Francisco de Arriba Pérez, Universidade de Vigo, Spain
Francisco José García Tartera, Universidad Complutense de Madrid, Spain
Frederico Branco, University of Trás-os-Montes e Alto Douro, Portugal
Gabriel Alberto García-Mireles, University of Sonora, Mexico
Gabriel Gomes de Oliveira, Brazil
Gabriel Guerrero-Contreras, University of Cadiz, Spain
Graça Azevedo, University of Aveiro (ISCA-UA), Portugal
Gustavo Alves, Polytechnic of Porto - School of Engineering, Portugal
Hélder Gomes, Universidade de Aveiro, Portugal
Helena Luz, University of Coimbra, Portugal
Hélia Guerra, University of the Azores, Portugal
hugo Sanjurjo-González, University of Deusto, Spain
Igor Aguilar Alonso, Universidad Nacional Tecnologica de Lima Sur, Peru
Inês Domingues, CI-IPOP, Portugal
Ines Lopez-Baldominos, Universidad de Alcalá, Spain
Inês Messias, Instituto Politécnico de Santarém, Portugal
Isabel de la Torre, Universidad de Valladolid, Spain
Isabel Lopes, Instituto Politécnico de Bragança, Portugal
Isabel Sofia Brito, Instituto Politécnico de Beja, Portugal
Isidro Calvo, University of the Basque Country (UPV/EHU), Spain
Isidro Navarro, UPC-ETSAB, Spain
Ismael Etxeberria-Agiriano, University of the Basque Country (UPV/EHU), Spain
Ivaldir de Farias Junior, Universidade de Pernambuco, Brazil
Iván Armuelles Voinov, Universidad de Panamá, Panama
Javier Medina, Universidad Distrital Francisco José de Caldas, Colombia
Jeimy Cano, U. Andes, Colombia
Jesualdo Fernandes, ISEG, University of Lisbon, Portugal
Jezreel Mejia, CIMAT A.C., Mexico
Joana Leite, Coimbra Business School | ISCAC - Polytechnic University of Coimbra, Portugal
João Carlos Silva, IPCA, Portugal
João Gondim, Universidade de Brasília, Brazil
Joao Miranda, IPPortalegre, CERENA/IST, Portugal
João Patrício, Polytechnic University of Tomar, Portugal
João Paulo Costa, University of Coimbra, Portugal
João Paulo Ferreira, ISEC/IPC, Portugal
Joao Quadros, CEFET/RJ, Brazil
Joaquim Leite, Instituto Politécnico de Bragança, Portugal
Joaquim P. Silva, IPCA, Portugal
Joaquim Reis, ISCTE-IUL, Portugal
Jorge Barreiros, Polytechnic University of Coimbra, ISEC, Portugal
Jorge Eduardo Ibarra-Esquer, Universidad Autónoma de Baja California, Mexico
Jose Barata, FCT-UNL, Portugal
José Braga de Vasconcelos, Universidade Lusófona, Portugal
Jose Carlos Metrôlho, Polytechnic Institute of Castelo Branco, Portugal
José Luis Pardo Díaz, Global School of Business Empowerment and Entrepreneurship, Spain
Jose M. Molina, Universidad Carlos III de Madrid, Spain
Jose Manuel Torres, Universidade Fernando Pessoa, Portugal
Jose Paulo Lousado, Instituto Politécnico de Viseu, Portugal
José Ribeiro, Polytechnic University of Leiria, Portugal
José Rosado, Instituto Supeiror Engenharia Coimbra, Portugal
Jose Salgado, Instituto Politecnico Guarda, Portugal
Jose Salvado, University of Beira Interior, Portugal
Juan Ángel Contreras Vas, Universidad de Extremadura, Spain
Juan M. Santos-Gago, University of Vigo, Spain
Juan Pablo DAmato, CONICET, Argentina
Kadna Vale, Universidade Federal do Agreste de Pernambuco, Brazil
Leila Weitzel, Fluminense Federal University, Brazil
Leonardo Bermon Angarita, Universidad Nacional de Colombia, Colombia
Leonilde Reis, Instituto Politécnico de Setúbal, Portugal
Lucila Ishitani, Pontifícia Universidade Católica de Minas Gerais, Brazil
Lucila Romero, Universidad Nacional del Litoral, Argentina
Luis Alvarez Sabucedo, Univeristy of Vigo, Spain
Luís Barbosa, Universidade de Trás-os-Montes e Alto Douro, Portugal
Luis Bruno, Politécnico d Beja, Portugal
Luis Camarinha-Matos, NOVA University Lisbon, Portugal
Luis Frazao, Polytechnic University of Leiria, Portugal
Luis Marques, ISEC-IPC, Portugal
Maicon Barros, Universidade de Pernambuco, Brazil
Manuel de la Villa, Universidad de Huelva, Spain
Manuela Aparicio, NOVA Information Management School (NOVA IMS), Portugal
Marcelo Mendonça Teixeira, Universidade de Pernambuco, Brazil
Maria Beatriz Guerra Piedade, Politécnico de Leiria, Portugal
Maria Cecília Rosa, Politécnico da Guarda, Portugal
Maria Cristina Marcelino Bento, UNIFATEA, Brazil
Maria de Fátima Rodrigues, ISEP, Politécnico do Porto, Portugal
María Dolores Acuña Garrido, University of Seville, Spain
María Dolores De Acuña Garrido University of Seville, Spain
Maria Elisabete Neves, Coimbra Business School | ISCAC, Portugal
Maria Isabel Barreiro Ribeiro, Instituto Politécnico de Bragança, Portugal
María J Lado, University of Vigo, Spain
Maria José Angélico Gonçalves, IPP /ISCAP, Portugal
Maria José Sousa, ISCTE - Instituto Universitário de Lisboa, Portugal
María Teresa García-Álvarez, University of A Coruna, Spain
María Visitación Hurtado Torres, University of Granada, Spain
Mariana Carvalho, ESTG, Polytechnic of Porto, Portugal
Marisol B. Correia, Algarve University & CiTUR, Portugal
Maristela Holanda, Universidade de Brasília, Brazil
Maria Teresinha Barbosa Geller, Brazil
Marta Lopez Fernandez, Universidad Complutense de Madrid, Spain
Martin Llamas Nistal, Universidade de Vigo, Spain
Martín López Nores, University of Vigo, Spain
Mauro Oddo Nogueira, Instituto de Pesquisa Econômica Aplicada, Brazil
Mercedes Ruiz, University of Cadiz, Spain
Miguel A. Brito, University of Minho, Portugal
Miguel Casquilho, University of Lisbon, Portugal
Miguel Negrão, IPLeiria, Portugal
Miguel Ramón González Castro, Centro Tecnológico Aimen, Spain
Milagros Gutiérrez, UTN - FRSF, Argentina
Mirna Muñoz, Centro de Investigación en Matemáticas A.C., Mexico
Mohamed EDDABBAH, Cadi Ayyad University, Morocco
Mohamed Yasin Noor Mohamed, Sultan Qaboos University, Oman
Nilton Canto, Universidade Mackenzie, Brazil
Nilton Canto, Universidade Presbiteriana Mackenzie, Brazil
Nuno Magalhães Ribeiro, Universidade Fernando Pessoa, Portugal
Nuno Melão, Instituto Politécnico de Viseu, Portugal
Nuno Rodrigues, CIIC, ESTG, Polytechnic Institute of Leiria, Portugal
Olger Gutiérrez Aguilar, Universidad Nacional de San Agustín, Peru
Óscar Mealha, University of Aveiro, Portugal
Osvaldo Santos, Instituto Politécnico de Castelo Branco, Portugal
Pablo Chamoso, University of Salamanca, Spain
Patrícia Leite, IPCA/EST, Portugal
Patricia Tedesco, Centro de Informática - UFPE, Brazil
Patricio Domingues, Polytechnic of Leiria, Portugal
Paula Peres, Politécnico do Porto / ISCAP, Portugal
Paula Prata, Universidade da Beira Interior, Portugal
Paulo Martins, Universidade de Trás-os-Montes e Alto Douro, Portugal
Paulo Rurato, Universidade Fernando Pessoa, Portugal
Paulo Urbano, FC, University of Lisbon, Portugal
Pedro Araújo, Universidade da Beira Interior, Portugal
Pedro Manuel do Espírito Santo, Polytechnic University of Leiria, Portugal
Pedro Martins, Polytechnic of Viseu, Portugal
Pedro Martins, Coimbra Business School, Polytechnic Institute of Coimbra, Portugal
Pedro Martins, Polytechnic of Viseu, Portugal
Pedro Mauricio Acosta-Castellanos, Universidad Santo Tomás, Colombia
Pedro Sousa, University of Minho, Portugal
Rafael Caldeirinha, Instituto de Telecomunicações and Polytechnic of Leiria, Portugal
Raul Laureano, ISCTE-Instituto Universitário de Lisboa, Portugal
Renata Spolon Lobato, Universidade Estadual Paulista "Júlio de Mesquita Filho", Brazil
René Faruk Garzozi-Pincay, Universidad Estatal Península de Santa Elena, Ecuador
Ricardo Alejandro Chung Ching, Universidad Nacional de Ingeniería, Peru
Ricardo Linden, Cepel, Brazil
Ricardo Simoes, Polytechnic Institute of Cavado and Ave, Portugal
Rita Margarida Teixeira Ascenso, IPLEIRIA, Portugal
Roberto Marichal, Universidad La Laguna, Spain
Roberto Theron, University of Salamanca, Spain
Rocío González-Sánchez, Universidad Rey Juan Carlos, Spain
Rodolfo Miranda de Barros, Universidade Estadual de Londrina, Brazil
Rodrigo Rocha, UFAPE, Brazil
Rogéria Cristiane Gratão de Souza, UNESP - São Paulo State University, Brazil
Rogerio Garcia, Brazil
Rui Araújo, University of Coimbra, Portugal
Rui Moreira, UFP; LIACC, Portugal
Rui Pedro Lourenco, CeBER; FEUC, Portugal
Rui Pedro Marques, University of Aveiro, Portugal
Rui Pitarma, Polytechnic Institute of Guarda, Portugal
Rui Quaresma, Universidade de Évora, Portugal
Rui Rodrigues, Escola Superior de Media Artes e Design, Politécnico do Porto, Portugal
Rui Santos Cruz, IST, University of Lisbon, Portugal
Rute Abreu, Instituto Politécnico da Guarda, Portugal
Sandra Riascos-Erazo, Universidad del Valle, Colombia
Sandro Carvalho, Instituto Politécnico do Cávado e Ave, Portugal
Santiago Gonzales Sanchez, Universidad César Vallejo, Peru
Sara Balderas-Díaz, University of Cadiz, Spain
Sara Paiva, Instituto Politécnico de Viana do Castelo, Portugal
Saulo Rocha, Universidade Federal Fluminense, Brazil
Sergio Correia, Portalegre Polytechnic University, Portugal
Sergio Moro, ISCTE - Instituto Universitário de Lisboa, Portugal
Sergio Nunes, ISEG, University of Lisbon, Portugal
Silvia García-Méndez, University of Vigo, Spain
Sónia P. Nogueira, Bragança Polytechnic University, Portugal
Sónia Rolland Sobral, Portucalense University, Portugal
Sussy Bayona Oré, Universidad Nacional Mayor de San Marcos, Peru
Telmo Silva, DigiMedia, University of Aveiro, Portugal
Thiago Dias, Centro Federal de Educação Tecnológica de Minas Gerais, Brazil
Tiago Trancoso, IPVC, Portugal
Valderi Leithardt, ISCTE - Instituto Universitário de Lisboa, Portugal
Veronica Martinez Lazcano- Universidad Autónoma del Estado de Hidalgo, Mexico
Verónica Vasconcelos, Polytechnic University of Coimbra, Portugal
Víctor Flores, Universidad Católica del Norte, Chile
Víctor H. Castillo, University of Colima, Mexico
Víctor Mondelo, Universidade de Vigo, Spain
Virginia Araujo, Atlantica University, Portugal
Virginia de Melo Trinks, Brazil
Vitor Gonçalves, Instituto Politécnico de Bragança, Portugal
Wagner Tanaka Botelho, Federal University of ABC, Brazil
Zenaide Silva, Universidade Federal do Sul e Sudeste do Pará, Brazil